Though not all chatbots are equipped with artificial intelligence (AI), modern chatbots increasingly use conversational AI techniques like natural language processing (NLP) to understand the user’s questions and automate responses to them. IBM named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms.
What are the benefits and limitations of chatbots?
Both the benefits and the limitations of chatbots reside within the AI and the data that drive them. AI considerations: AI is very good at automating mundane and repetitive processes. When AI is incorporated into a chatbot for these types of tasks, the chatbot usually functions well.
What is a voice-enabled chatbot?
Voice-enabled chatbots. This type of chatbot is the future of this technology. Voice-enabled chatbots use spoken dialogue from users as input that prompts responses or creative tasks. Developers can create these chatbots using text-to-speech and voice recognition APIs. Examples include Amazon Alexa and Apple's Siri.
What are some examples of chatbots?
One famous example is when you go to an online store, there will be a chatbot on the lower side of your screen. These chatbots allow companies to entertain inquiries from potential customers. Chatbots redirect these clients to the products that they are looking for.
